Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Deliveries will incur a flat delivery rate of KSH 250.

Which payment methods are accepted in the Online Shop?

We accept payments from mobile money including M-Pesa and Airtel. We also accept debit and credit card payments and PayPal.

How long will delivery take?

For locations within Nairobi, deliveries will be shipped within 48 hours after an order is placed. Outside Nairobi, the delivery time is 48-72 hours depending on the location.

How secure is shopping in the Online Shop? Is my data protected?

Yes! Be assured that your data is secure at all times. All channels of communication use encryption to ensure safety of your personal data from any forms of attacks.

What exactly happens after ordering?

We get in touch with you as soon as we receive your order alerting you of the intended delivery time.

Do you have a physical shop I can visit?

Yes we do. We are located on the ground floor of the Old Mutual Building along Kimathi Street in Nairobi. We also have our corporate office on the fifteenth floor of Barclays Plaza, Loita Street Nairobi.

What time does the shop open?

Our shop is open Monday to Friday from 9am-6:30pm and Saturday 9:30am-5:30pm

Email Us

Are you a corporate? Get in touch with the corporate team here.