Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is free for areas within Nairobi. Outside Nairobi, deliveries will be charged as per location. If you are located outside Nairobi, simply call or email us for more info on this.

Which payment methods are accepted in the Online Shop?

We accept payments from mobile money including M-Pesa and Airtel. We also accept credit card payments, PayPal and PesaPal.

How long will delivery take?

For locations within Nairobi, delivery takes between 1hour-8hours.Outside Nairobi, the delivery time is dependent on location

How secure is shopping in the Online Shop? Is my data protected?

Yes ! Be assured that your data is secure at all times. All channels of communication use encryption to ensure safety of your personal data from any forms of attacks.

What exactly happens after ordering?

We get in touch with you as soon as we receive your order alerting you of the intended delivery time.

Do you have a physical shop I can visit?

Yes we do. We are located on the ground floor of Kimathi Street in Nairobi. We also have our corporate office on the fourth floor of Lyric House, Kimathi Street Nairobi.

What time does the shop open?

Our doors are open Monday to Saturday from 9am-6pm.

Email Us

Are you a corporate? Get in touch with the corporate team here.